I received a call from a loyal policyholder (since 2016) explaining how much she enjoyed speaking with Irvin during her call! She stated he was very knowledgeable, had an excellent attitude, and loved how willing he was to help her. This is what Customer Service is all about! The policyholder called back in to the office just to tell a Leader to keep him around!!! Way to go, Irvin! Keep it up! We appreciate all you do!